PT Remala Abadi Tbk (Remala) is one of the leading companies in Indonesia engaged in Internet Service Provider (ISP) services. With a commitment to provide high quality internet services to customers, Remala has successfully obtained ISO 20000-1:2018 Certification, an international standard for information technology service management.
On October 25, 2023, Remala received ISO Certification from ACS Indonesia, which includes ISO 20000-1:2018, Service Management System. This demonstrates Remala’s commitment to providing quality internet services.
ISO 20000-1:2018 certification confirms Remala’s commitment to providing reliable, secure, and high-quality internet services to customers. This standard regulates various procedures and best practices in information technology service management, including risk management, performance monitoring, and continuous service development.
By being ISO 20000-1:2018 certified, Remala demonstrates to customers that the company has a structured and standardized information technology service management system. This gives customers confidence that the internet services provided by Remala meet strict international standards.
Richard Kartawijaya, Chief Executive Officer (CEO) of PT Remala Abadi Tbk, said “ISO 20000-1:2018 certification also helps Remala improve operational efficiency, reduce risk, and increase customer satisfaction”. With the adoption of this international standard, the company can continue to develop its internet services in accordance with market demands and the ever-changing development of information technology.
Thus, Remala is not only a leading Internet Service Provider in Indonesia, but also a company committed to providing premium internet services with internationally recognized high quality standards through ISO 20000-1: 2018 Certification.